There are a few possible reasons for why your sample may have been rejected. Please ensure that you activate your test kit at uk.mybinxhealth.com/activate PRIOR to collecting and returning your sample, as the lab will be unable to process any unactivated collection kits. Additionally, please closely follow the instructions in your kit to ensure that the sample is properly collected and secured in the proper packaging. Please note that your kit should be returned ON THE SAME DAY to ensure rapid processing of your sample. If you have any further questions, please contact us at firstname.lastname@example.org, or call 0800 8407489.