What should I do if I have symptoms and I haven't received my results yet? February 08, 2021 20:42 Self Isolate and contact the Campus COVID-19 Team Administrator. Related articles Where and how do I return a collection kit? What email address should I use when activating a kit or creating an account? When will my result be ready? I tested negative but I'm experiencing symptoms, what should I do? How can I contact NYFA if I have questions?